FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shopping

IcedOutAp.com is an online store offering a curated selection of high-quality products, ranging from fashion and accessories to luxury items. We prioritize delivering excellent value and customer satisfaction.

We are based in Los Angeles California . Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.

  • Domestic Orders: 3–5 business days.
  • International Orders: 5–7 business days, depending on customs clearance and location.
    Please note that these times are estimates and may vary during peak seasons.

Shipping fees are calculated at checkout based on your location and order size. Free shipping for orders over $100

Payment

We accept all major credit cards, Apple Pay, Google Pay, Amazon Klarna AfterPay Finance and other secure payment options listed during checkout.

 once your order has been shipped, we’ll email you a tracking number so you can monitor your shipment’s progress.

Absolutely! Our website uses advanced SSL encryption to ensure your payment details are safe and secure.

If your order has not yet been shipped, you can request modifications or cancellations by contacting us immediately at Support@IcedOutAp.com Once shipped, changes cannot be made.

Orders & Returns

Yes, we offer wholesale options for bulk purchases. Email us at Support@IcedOutAp.com with your request, and we’ll provide a custom quote.

You can reach us via email at Support@IcedOutAp.com or use the contact form on our website. We aim to respond within 24 hours.

We offer a hassle-free 14-day exchange policy for most items. To qualify:

  • Items must be unused and in their original packaging.
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
    Contact us at support@icedOutAp.com to initiate a exchange

If your order arrives damaged, defective, or incorrect, please email us within 48 hours of receiving the item. Include photos of the issue for a quicker resolution. We’ll provide a replacement or refund.

Yes! Sign up for our newsletter to receive updates on exclusive discounts and promotions. You can also check our website’s homepage for active deals.

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